The expertise of Open Source Integrators (OSI) was sought-out by an international life sciences and clinical diagnostics company to deliver Enterprise Resource Planning best practices using an open source ERP solution. This diagnostics company provides the healthcare industry with products that help life sciences researchers and medical diagnostic labs. While the company was operating well enough, aspects of their processes and systems were broken. They had already selected and began using an open source software solution from Odoo, but they realized that the way they were using it wasn’t optimal. As the USA’s largest distributor and integrator of Odoo’s open source software, OSI proposed new solutions and adjustments to fix what the life sciences company had realized wasn’t working.
The life sciences and diagnostics company was facing challenges related to product life cycle management and accounting. They were using Odoo’s accounting software but were facing implementation and integration challenges. They hadn’t integrated purchasing, so when the company was making purchasing decisions, they were literally looking at products on the shelf to check for low inventory as opposed to leveraging an integrated, systematic approach.
Open Source ERP solutions were right-sized in a phased-in approach for Accounting, Purchasing, and Lifecycle Management. Best-of-class integrated Odoo capabilities included:
Business Process Management
Customer Relationship Management
Practically every software rollout has one or two people who are hesitant about the change. At this company, one naysayer was identified who, up until actual date to move opening balances, felt unsure the company was ready. After the switch, this person became a champion for USA Odoo and the power of Odoo. Her perspective changed, and she gave Open Source Integrators everything they needed to verify numbers and was doing dual entry. She powered through because she saw USA Odoo perform so well, and saw the light at the end of the tunnel.
There are certain success factors Open Source Integrators looks for with any client:
Open Source Integrators stands in a category of one.
The unique attributes that make them distinctive in the industry? OSI prioritizes communication both internally among their team and externally with their clients. Customers seek out Open Source Integrators for their full transparency and honesty. More than a business practice, communication is their culture, represented in their world-class Odoo teams and industry best practices. OSI’s communication processes enable the success of others and establish a partnership based on trust. The teams of Open Source ERP experts remember every day that it is not OSI’s journey; it is the customer’s journey. They are dedicated to always asking questions and working first to understand the client to assure the implementation of right-sized, best-of-class integrated Odoo capabilities leading to scalable solutions that transform the way business is done.
As a top independent open source integrator in the US, Open Source Integrators provides customers a unique combination of open source business process consulting and improvements in industries ranging from construction and utilities to manufacturing, engineering, the service sector and direct to consumer. In addition to accounting and data management, OSI’s business functions include business process management (BPM), logistics, e-commerce and customer relationship management (CRM).