Logistics, E²FSM, and Open ERP

Are you looking for a scalable and flexible field service management solution that is fully integrated into your enterprise?

We have the answer for you: E²FSM (enterprise to field service management) bridges the gap between enterprise planning and field service management through the right tools to streamline your operations and provide excellent customer service.

E²FSM manages your field operations, including order taking, subscriptions, dispatching, employee and contractor deployment, equipment and parts handling, inventory control and accounting integration for automated billing.

The open source E²FSM solution was designed for small to large organizations who need to integrate all business aspects to effectively manage and optimize field service orders for repair, maintenance, services, delivery, or inspections.

E²FSM combines existing enterprise functions in the company with field service delivery.

E²FSM addresses your major challenges:

Open Source Integrators’ (OSI) E²FSM solutions address the daily challenges in Field Service Management. Our tools are used for strategic planning, tactical planning, field operations, as well as analysis and reporting to reduce inefficiencies and safety concerns.

E²FSM functional highlights:

• Dispatching tools integrated with Helpdesk/Service calls
• Optimize orders via timelines and geo-mapping
• Leverage integration with Odoo, the leading open source ERP software
• Route inventory for goods, parts, and equipment
• Trace from vendor to warehouse, from vehicle to customer location
• Analyze cost tracking per equipment or location
• Manage company or customer-owned assets
• Quickly find equipment at customer locations, down to a room and shelf
• Review contracts with entitlements and service profiles
• Integrate with Inventory, Sales, CRM, and Fleet Management
• Update mobile status and locations in real time
• Access all important documents via mobile devices

E²FSM benefits:

• Operational insight and efficiency for all levels of the organization
• Ensure safe and efficient deployment of vehicles and staff
• Optimized field service assignments and scheduling
• Accurate billing and management of billing exceptions
• Improved customer response times and reliable appointment times
• Increase revenue by utilizing available capacity more efficiently
• Low-cost licensing and cost of operation
• Tracking and tracing of all items, cost, and revenue
• Review KPIs such as on-time performance of service calls or parts and equipment usage
• Save time through automation of ordering, manufacturing, and inventory processes
• Faster revenue via payment approval and processing through E²FSM
• Deeper insight into historic and real-time information for planning, operations, and analysis
• Manage disruptions due to traffic, weather, shifting priorities, customer unavailability, etc.
• Stay compliant with increasingly complex rules and regulations
• Improve customer loyalty and satisfaction via customer-centric Service Level Agreements (SLAs) and predictable appointment times

Why upgrade to E²FSM?

E²FSM is centered around redefining what quality delivery, prompt services, and excellent customer support means today. As customers, we choose companies whose drivers show up at our door on time and bring with them the knowledge and tools or goods to provide us with a great customer experience.

Service and delivery fleets are ever-growing; with growth comes challenges related to efficiency and quality. Of the over three million fleets in the U.S., not all provide the same reliable services. Why? Because field service management is not easy.

Field services are complex and highly competitive. Organizations that are not deploying the latest digital technology often fail to competitively manage demand, optimize resources, and meet their service level agreements.

Open Source Integrators helps field services managers implement a comprehensive solution based on Open ERP, the most successful open source business application platform. Open ERP is used by more than two million users and provides a flexible and cost-effective solution to enable efficiency gains in your operation.

Open ERP is the framework for predictable and reliable implementation of your specific business rules. Disruptions are managed and mitigated in real-time, before they become costly. OSI helps you deploy your business rules and add optimization algorithms to reduce cost, all while increasing safety, customer satisfaction, and SLA compliance.

Field service managers are getting frustrated with disparate systems for creation of work orders, parts availability, tracking of job statuses, optimized scheduling, and routing of field resources.

Field Service Management Lifecycle

Effective FSM solutions are tightly integrated with other business systems such as ERP, CRM, Inventory Management, and AVL Telematics. That’s why OSI leverages the most extensive open source platform for integrating business systems within all aspects of the field service management life cycle.

The integrated E²FSM platform supports the entire field service management life-cycle:

Integrated Enterprise E²FSM opens new possibilities.

OSI’s E²FSM solution provides full enterprise integration with Sales & CRM, Accounting, Contracts, Subscription Management, Helpdesk and Service Tickets, Fleet Management, Warehousing, and Inventory Management. OSI’s FSM provides mobile integration and the ability to manage customer-owned or leased equipment.

Differences Between OSI’s E²FSM and Out-of-the-Box FSM

OSI is here to help you succeed

Open Source Integrators will work with you to implement an FSM solution that provides exceptional customer service while remaining environmentally and economically responsible. Your Field Service operation will enhance driver safety and reduce cost through more efficient use of resources while increasing customer satisfaction.

If you want to find out how E²FSM can change your business and how to get started, we can quickly get you on the right track. Please contact us to set up a meeting so that we can learn any special requirements and help you reflect your needs in E²FSM.