OSI’s director of field services and mobile assets, Wolfgang Hall, shares how Open FSM replaces traditional workforce solutions
Whether you work in utilities, construction, equipment rental, or any other service market, your field service responsibilities include solving daily problems and planning for the future. To do this, you need timely, accurate, and complete information, interaction with multiple departments, and a clear view of customers, staff, and resources.
Open FSM (Field Service Management) from OSI provides a solution that supports growth with scalability, connectivity, and reliability. As the leading open source integrator for field services, OSI has the technical expertise and industry knowledge to guide your transformation into a proactive and profitable organization that exceeds customer expectations.
With Open FSM from OSI, you empower your organization to:
Open FSM enables your organization to integrate systems, including inventory, CRM, and fleet management, within all aspects of the FSM lifecycle using a single solution. You gain an accurate view of operations combined with tools and analytics that make it easy to transform data into action. Business units across the organization access the data they need to improve decision-making.
You can use deep insight into historical and real-time information for planning and operations, as well as managing disruptions due to traffic, weather, shifting priorities, customer unavailability, and more. You can also ensure compliance with increasingly complex rules and regulations. The result? You develop into an efficient, effective, and customer-centric organization that differentiates you from the competition.
OSI’s Open FSM solution seamlessly integrates into your organization’s existing IT infrastructure and business operations. It bridges the gap between business and FSM applications to effectively manage orders for repair, maintenance, delivery, and inspection. Open FSM’s comprehensive functionality and integration capabilities eliminate the need for using multiple disparate systems. It reduces costs and increases efficiency for faster, smarter decision-making.
Using open source field service and business applications, OSI partners with you to support your exact business needs. Our open source software consultants possess in-depth knowledge and industry experience. They will work with your organization to analyze current field service management systems and processes. In partnership, you can design and implement an intuitive, comprehensive solution that fits your vision of the future and needs of the day. With Open FSM, you can support the entire field service management cycle, including:
When it comes to FSM software, open source offers significant advantages over proprietary solutions. OSI helps field service managers implement a comprehensive solution based on Odoo, the most successful open source business application platform in the world. More than two million people use Odoo because it’s flexible, cost-effective, and enables efficiency gains. Here’s why it’s the right solution for your FSM needs:
Companies looking to succeed in the age of the customer need to deliver goods and services in a fast, efficient manner. OSI facilitates this with a solution that allows you to create exceptional experiences while increasing FSM efficiency and lowering costs. Leverage OSI to help you:
OSI’s director of field services and mobile assets, Wolfgang Hall, shares how Open FSM replaces traditional workforce solutions
Streamline your operations and provide excellent customer service
Our team provides you with scientifically researched and fact-based open source ERP solutions needed to improve and maintain your system. We approach each project as the unique endeavor it is, following a proven four-step method for success:
Determine your situation, goals, timeline, cost, and the best way to build a prototype that best fits your needs.
Advance and simplify future phases of work by optimizing the more critical parts of your business systems.
Streamline the experience to encourage optimal choices, while giving the flexibility to react to special cases.
Coach, train, and support your team members as they become accustomed to using the new operating systems.
Educational insights driving profitability, throughput and efficiency